Privacy policy
Introduction
This privacy policy sets out how Coconut Ridge Handmade uses and protects any information that you provide when you use this website as well as your interactions with us in person, by phone or email.
By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy. We may also collect your consent in other manners such as through forms or in person.
The information we collect
Coconut Ridge Handmade may collect personal information about you in order to provide the best service possible. Information may be collected from correspondence with you via telephone, email, mail or directly through our website.
The information we collect, and hold will depend upon the products and services you request from us and may include:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
How we use your information
Any information collected is required in order to process and fulfill your orders, understand your needs and provide you with a great service.
You will only be contacted for marketing purposes if you sign up to receive our newsletter and marketing communications. Otherwise, all email communication will be limited to discussing an order etc.
Controlling and accessing your personal information
In most cases, you can gain access to the personal information Coconut Ridge Handmade holds about you, subject to some exceptions allowed by law.
You may choose to restrict the collection or use of your personal information. If you have any specific concerns or requests, please contact us at coconutridgecandles@gmail.com.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held about you, please contact us at coconutridgecandles@gmail.com.
If you believe that any information, we are holding about you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly rectify any information found to be incorrect.
Security
Coconut Ridge Handmade is committed to safeguarding your personal information. To prevent unauthorised access or disclosure, all personal information is stored in secure files or on a secure server.
Coconut Ridge Handmade utilises secure socket layer technology (SSL) to ensure that your credit card details are safe.
How we use cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Third party websites and links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.coconutridge.com.au. We suggest that you visit our website regularly to keep up to date with any changes.
Last updated 1 April 2024